Privacy Policy
LFM Group ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, store and disclose personal information in connection with this website, and how you can contact us about it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
When you submit an enquiry through our contact form, we collect the information you provide, which may include:
- your name and company name
- your email address and phone number
- the service you are interested in and the details of your message.
Like most websites, our hosting provider may also record limited technical information such as your IP address, browser type and the pages you visit, for security and operational purposes.
2. How we use your information
We use the information you provide to:
- respond to your enquiry and provide a proposal or quote
- communicate with you about our services
- maintain business records and improve our website and services.
We do not sell personal information, and we do not use your information for automated marketing without your consent.
3. Disclosure and third-party services
We use a small number of trusted service providers to operate this website:
- Form delivery: enquiries submitted through our contact form are processed by Web3Forms, which transmits your submission to our email inbox.
- Website hosting: this website is hosted on infrastructure provided by our hosting provider, which serves the site through a global content delivery network.
- Fonts: this site loads fonts from Google Fonts, which means your browser makes a request to Google's servers when the page loads.
Some of these providers store or process data on servers located outside Australia, including in the United States. Where that occurs, we take reasonable steps to ensure your information is handled consistently with the APPs. We may also disclose personal information where required by law.
4. Cookies and analytics
This website does not set cookies and does not run analytics or advertising trackers. If that changes in the future, we will update this policy and, where required, seek your consent.
5. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. This website is served over an encrypted connection (HTTPS), and access to enquiry emails is limited to authorised LFM Group staff.
6. Retention
We keep enquiry information only for as long as it is needed to respond to you, provide our services and meet our legal and business record-keeping obligations. Information that is no longer required is deleted or de-identified.
7. Access, correction and complaints
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Changes to this policy
We may update this policy from time to time. The current version will always be published on this page, with the date of the last update shown above.
9. Contact us
LFM Group
Phone: 1300 525 477
Email: hq@lfmgroup.com.au